Terms and Conditions

General Terms and Conditions
January 2017


With the order confirmation or registration, the client agrees to these terms and conditions unless RLD has agreed expressly and in writing to something different.

Applies to Executive Education:


Registration can be done either directly on our website or by e-mail to Each registration is only considered binding if the full registration fee is received within the indicated time for application on the specified account of RLD and if RLD has confirmed in writing the participation by means of accounting.


In open seminars the minimum number of participants depends on the respective topic and content. RLD itself reserves the right to change the seminar, the date or the coaches or even to cancel the event. The participants will be informed by phone or by e-mail about the change or cancellation and possible alternatives. In case of cancellation without replacement, already paid seminar costs will be refunded or can be used for another RLD seminar.

Cancellation Policy

Since our seminars are planned and prepared far in advance, we accept no cancellation of paid registrations. Therefore we recommend taking out a cancellation insurance policy that refunds the fees in case of illness or other reasons.

Participation Fee

Our prices include complete documentation, learning materials, hotel accommodation and catering (breakfast, lunch, dinner and coffee breaks) unless otherwise agreed in writing. All additional have to be borne by each participant.

Our prices are in CHF and without value added tax.



Copyright & Intellectual Property

All documents and information provided by RLD are copyrighted. Text, images, videos, software, products, services and other information contained in or presented during the seminar may not be amended, copied, presented, licensed, published, uploaded, sent or made perceptible in any other way without the prior written consent of RLD or the right owner in question. These may be used only for personal use and must not be disclosed to third parties without RD’s permission. Any commercial use of the documents and information, in particular of the seminars’ content and sequence is prohibited and subject to civil and criminal penalties.


Applies to Executive Coaching/Consulting:


Offers are subject to confirmation and non-binding. A contract agreement with a client is concluded once a written order confirmation is issued by RLD. The same applies to supplements, amendments or additional agreements. The sending of an invoice is tantamount to an order confirmation.

Prices and Payment Terms

The conditions listed in the order confirmation shall apply.

All services invoiced by RLD will be due within 10 days after billing. Discount deductions are considered as not agreed. The client is not entitled to withhold payments or to offset them with own claims against RLD. 

In default of payment of the client, default interest at the rate of 10% per year may be claimed. The assertion of further compensation claims is expressly reserved. Bank charges shall be borne by the client. Checks and drafts are generally not accepted.

Cancellations by the Client

Cancellation is free of charge until 48 hours before the coaching/consulting event; afterwards the total amount agreed will be charged. All cancellations and/or changes must be in writing. Non-cancellable travel expenses of our coaches and consultants caused by the client’s cancellation will be borne 100% by the clients.


Cancellations by RLD

RLD is allowed to cancel agreed services due to disease-related dropout of coaches and consultants, as well as due to circumstances, which are not influenced by RLD. RLD cannot be held responsible for the provision of the service.

Copyright and Rights of Use

The rights of use the content provided by RLD pass only to the extent to the contracting authority, as this is required for the agreed purpose. Any further exploitation by the contracting authority is not subject of the contract. The client is obliged to inform RLD in advance on any planned usage beyond the agreed purpose. The copyrights of intellectual property remain with RLD.

And this applies to all RLD services:



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RLD charges a mileage allowance of 0.80 CHF for each kilometer to the place of performance when using a car.

Within Europe RLD books flights in economy class, outside of Europe in business class and first class when travelling by train.

Exchange Rate

The average exchange rate published by the ECB – of the month of service provided – is used as exchange of EUR into CHF.


RLD does not assume responsibility for printing and typing errors in publications and on the website and possible consequences.


Our clients are responsible themselves for their experiences during and after a seminar, coaching or counseling. RLD and his partners are exempt from any liability claims.



All partners of RLD are in a contractual relationship with us. The client is not entitled to induce them to take orders on their own account.



We together with our partners are committed to absolute secrecy.


Data Storage and Data Protection

The client acknowledges and agrees that the data of his company and of the participants in our seminars are recorded in the RLD database. Please keep in mind that we use the e-mail addresses of our clients only to inform about news, events, special offers, etc. The use of the data for these purposes may be withdrawn at any time under


Applicable Law, Place of Jurisdiction

It is the law of the Swiss canton of Ticino.